Last updated: 26 October 2026
Who this policy covers
This policy covers Partridge and partridgeapp.com. Contact support@partridgeapp.com with privacy questions or requests.
Information and why it is used
| Information | Purpose and handling |
|---|---|
| Account email, user ID and sign-in details | Supabase provides account authentication. Google or Apple may provide the identity details you authorise when using their sign-in options. |
| Purchase and subscription status | Apple or Google processes store payments. RevenueCat handles purchase identifiers, entitlement status and related technical information so Partridge can provide and restore Plus access. Partridge does not receive your full card number. |
| Notes, profile preferences, goals, giving records and reminders | These records are stored on your device in the current app. They are not automatically backed up or synced through your Partridge account. |
| Location and map requests | When you permit location access, it is used to show your position and nearby places. Online map and place providers receive technical requests needed to display tiles or retrieve place information. |
| Support messages | The email address, message and attachments you choose to send are used to respond, verify ownership when needed and resolve your request. |
Features that contact other services
Online functions require requests to their providers. These can include Supabase for accounts; RevenueCat and your store for purchases; OpenStreetMap tile and Overpass services for maps and places; Church websites for resources and published translations; and MyMemory for optional translated content. Requested text, language settings, map areas and network information may be processed by the provider as needed for that feature.
External links, including FamilySearch and Church resources, open services with their own policies. Partridge does not access your FamilySearch family tree through a FamilySearch account integration. Content you choose to share is passed to the app or service you select.
Passkeys and device permissions
Where passkeys are enabled, the device or password manager controls the verification prompt. Partridge does not receive face scans or fingerprint templates. Public credentials and signed authentication proofs are used to verify the account. Notification and location permissions can be changed in your device settings.
Storage, service providers and transfers
Account and purchase services process information on their systems, which may be in countries outside Australia. Website hosting and email providers process the network and message information required to deliver those services. Provider security, backup and lawful retention practices also apply. You can contact us for help identifying the services relevant to your request.
Partridge uses native secure storage for persistent authentication tokens. No internet or device storage system can be guaranteed completely secure. Protect your device and keep account recovery information current.
Retention and deletion
Local records remain on the device until removed through the app, a successful in-app deletion process or device storage controls. Uninstall and operating-system backup behaviour can vary. Signing out does not erase local records.
Account information is kept to operate the account until deletion is requested and verified. Associated account data is deleted through the applicable account/provider process. Limited purchase, support or security records may need to be retained to resolve transactions, prevent fraud, handle disputes or meet legal obligations; retained information is limited to those purposes. Provider backups may take time to expire.
Successful in-app account deletion clears Partridge’s local data and reminders on that device. Other devices may retain their local records, so clear those separately. Website requests cannot remotely erase records that exist only on your devices. Store subscription cancellation is separate from account deletion.
Use the account and data deletion page to request deletion without opening the app. We verify ownership before acting on account requests.
Your choices and questions
You can use available guest features, change device permissions, choose what to share, request correction or deletion of account information, and contact us about access or a privacy concern. Support records are kept while needed to resolve the matter and related follow-up, subject to legal obligations.
This website
This website has no advertising trackers, analytics scripts or marketing-cookie integrations added by Partridge. Its deletion-request helper prepares text in your browser; it does not submit a request to a database. You decide whether to send the prepared email through your email service. Hosting infrastructure may process technical access information for delivery and security.
Changes
Updates will be posted here with a revised date. Material changes to information handling will be explained through an appropriate notice.